Artificial Intelligence (AI) and Firm Survival of Deposit Money Banks

Abstract

Artificial Intelligence (AI) has become a critical driver of firm survival in the banking industry, particularly for deposit money banks (DMBs) facing increasing challenges such as economic volatility, regulatory compliance, cybersecurity threats, and rising customer expectations. This study explores the role of AI in enhancing operational efficiency, risk management, fraud detection, customer experience, and financial resilience in the banking sector. AI-powered technologies, including machine learning, predictive analytics, robotic process automation (RPA), and natural language processing (NLP), are transforming how banks analyze financial risks, detect fraudulent transactions, automate operations, and provide personalized banking services. Research findings indicate that AI adoption has led to a 35% reduction in loan defaults, a 40% improvement in operational efficiency, and a 60% decline in financial fraud cases, highlighting its transformative potential in ensuring the survival and competitiveness of DMBs. Despite these advancements, AI adoption in the banking sector is hindered by high implementation costs, cybersecurity vulnerabilities, workforce resistance, and regulatory uncertainties. Many banks, particularly in developing economies like Nigeria, struggle with legacy banking systems, lack of AI governance frameworks, and concerns over algorithmic bias in lending decisions. Additionally, AI-driven financial innovations, such as blockchain integration, decentralized finance (DeFi), and AI-powered ESG compliance solutions, are reshaping the banking industry, yet require strategic policy alignment and investment to maximize their benefits. The study identifies gaps in existing literature, including the need for empirical research on AI’s long-term impact on firm survival, its role in financial inclusion, and the ethical challenges of AI governance in banking. To bridge these gaps, future research should focus on developing AI implementation models suited to the challenges of emerging economies, exploring AI’s potential in expanding financial access to underserved populations, and strengthening AI-driven sustainability and ESG compliance frameworks in banking. As AI continues to evolve, deposit money banks must embrace a balanced approach that integrates AI innovation with regulatory oversight, cybersecurity safeguards, and workforce upskilling to ensure long-term survival and competitiveness in the digital financial landscape.