Analyzing the Impact of AI adoption and ICT Platforms in improving Customer Engagement of Small and Medium-Sized Enterprises (SMEs). Applied Sciences, Computing, and Energy, [S. l.], v. 2, n. 2, p. 284–298, 2025. Disponível em: https://cemrj.com/index.php/volumes/article/view/31. Acesso em: 28 apr. 2025.