The Effect of Artificial Intelligence on Organizational Resilience in Deposit Money Banks
Keywords:
Artificial Intelligence; Organizational Resilience; Deposit Money Banks; Dynamic Capabilities; AdaptabilityAbstract
Abstract: The aim of this paper was to find how artificial intelligence (AI) affected organizational resilience in Bauchi State, Nigeria's Deposit Money Banks (DMBs). With an eye toward helping banks to become more flexible, resilient, and successful in the face of challenges, it specifically looks at how artificial intelligence affects strategic, operational, and financial resilience.
Emphasizing an organization's capacity to recognize, grab, and use resources in response to changing surroundings, the study was based on the Dynamic Capabilities Theory. Understanding how artificial intelligence helps banks to improve their resilience by predictive analytics, automation, and process innovation calls especially on this theoretical framework.
121 staff members of three different banks in Bauchi State answered self-administered questionnaires forming a cross-sectional survey design. The sample size was calculated from the Krejcie and Morgan Table; descriptive and inferential statistics—including Linear Regression at a 0.05 significance level—were then applied in data analysis. Results show that strategic, operational, and financial resilience in DMBs benefits much from artificial intelligence. By means of scenario planning and long-term adaptability, operational resilience through automation and real-time monitoring, and financial resilience by means of resource allocation and guarantees of liquidity during economic crisis, artificial intelligence strengthens strategic resilience. The study recommended that DMBs to invest in AI-driven tools for scenario planning and predictive analytics to boost strategic resilience, apply AI-powered automation and monitoring systems to strengthen operational resilience, and employ AI for financial modeling and cost control to so increase financial resilience. To further reduce the risks connected with the use of artificial intelligence, banks should also implement strong governance systems and ethical issues.
Keywords: Artificial Intelligence; Organizational Resilience; Deposit Money Banks; Dynamic Capabilities Theory; Strategic Resilience; Operational Resilience and Financial Resilience